This Handbook includes a local resources section, accessible via the navigation bar. If there is a resource you think should be added, talk to your manager in the first instance.

The nominated administrator for this area will be able to access online training in the use of the area from tri.x.

This library is populated and maintained locally and not by tri.x. tri.x will not be responsible for content added to this area, and any concerns should be directed to the contact person responsible for the procedures.

4. Glossary and National Contacts

The handbook is accessed by readers who may encounter unfamiliar terms. Therefore, a glossary of definitions is available under the resource tab.

There is also a National Contacts resource populated with details of key national agencies and organisations likely to be relevant to procedure users.

5. Terminology

We have used the following terms and post titles:

Supervising Worker	This means the allocated worker who is responsible for supervising and supporting you.
Young person’s social worker	This means the allocated social worker from the accommodating authority is responsible for managing the young person's case.
Accommodating authority	The local authority that is responsible for placing a looked-after child or arranging accommodation for a care leaver in supported accommodation.
Placement Plan	This is the documentation drawn up by the young person’s social worker before the placement, wherever possible (or where this is not possible, within 5 working days of the placement), which sets out in detail the arrangements for the placement.
Registered Person	The Registered Person means the Registered Provider or the Registered Service Manager.
Registered Provider	An organisation, partnership or individual who is registered under Part 2 of the Care Standards Act 2000, is responsible for carrying on the Service. As a Registered Person, the Registered Provider is responsible for ensuring compliance with the Regulations across all settings in the Service. If the Registered Provider is an individual or a partnership, each individual and/or partner must meet the fitness requirements for this role. If the Registered Provider is an organisation, it must nominate an individual as its point of contact for Ofsted. Local authorities can also register as a provider of supported accommodation.
Registered Service Manager	The Registered Provider must appoint a Registered Service Manager who is accountable for overseeing the management of all the provider’s settings. The Registered Service Manager must meet the fitness requirements for this role. For some small providers, the Registered Provider may also take on the role of the Registered Service Manager if they meet the fitness requirements for that role.

6. Regulatory Compliance

Every effort has been made to ensure regulatory compliance. If you discover any errors or omissions, please alert your manager.

7. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, temporarily, for personal study or reference purposes. Content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x.

8. Accessibility

tri.x is committed to ensuring its platform is accessible to all users and has embedded accessibility into its design, development, and testing processes. The platform is currently partially conformant with WCAG 2.2 Level AA, meaning most content meets accessibility requirements, with ongoing improvements to areas such as form behaviour, colour contrast, control sizing & responsiveness.

Accessibility is regularly reviewed through internal assessments, automated testing tools, audits, and user feedback, with amendments evaluated on each release. tri.x supports modern browsers and assistive technologies and now includes a text-to-speech feature to further support users with visual impairments. Users are encouraged to report any accessibility issues so they can be triaged and addressed in future releases.

For more information please see: Accessibility Statement for tri.x online.

8.1 Text-to-speech

Text-to-speech allows users to listen to manual content instead of, or alongside, reading it.

A play icon appears next to the supported section headings. Selecting the icon will read the content of that section aloud.

8.2 Google Translate

Google Translate is an online translation tool that enables users to translate text, documents, and websites into a wide range of languages. It is provided for general assistance when accessing information written in another language and can be found at the bottom of every page on this site. This tool is useful for gaining a general understanding of foreign‑language content, but translations should be reviewed for accuracy if being used in formal or official communications.

9. Printing and Retaining Copies

Users can print individual chapters FOR REFERENCE. The entire manual CANNOT be printed. The manual is updated regularly; therefore, we advise that any hard copies not be kept for reference and that users develop the habit of consulting the online version.

10. Browser Recommendations

It is recommended that this manual be viewed with the latest browsers, with JavaScript and cookies enabled for maximum compatibility and functionality.

Recommended browsers are:

11. Mobile/Tablet Compatibility

This manual has been tested on a variety of mobile devices to ensure that it displays correctly. If you are using an older mobile device, the manual may not display correctly.

If you would like the text to be larger, resize the text under accessibility options. Alternatively, if you would also like the buttons and the rest of the layout enlarged, you can use the zoom function in your browser.

The majority of devices have the functionality to download a shortcut to the homescreen by loading the site with the 'url', using the upload function, and tapping 'Add to Home Screen'. The functionality may vary between devices; please refer to the manufacturer's instructions.

Last Updated: May 27, 2026

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